What to include
Put ‘Three Kingdoms: Legions’ in the subject. Include your device, operating system, app version, the time of the issue, and what happened. Include your in-game player identifier if available. Hide unrelated personal information in screenshots.
Missing purchases or ad rewards
For purchases, include the marketplace, product, order identifier, purchase time, and missing content. For rewarded ads, include the placement, time, and what happened after the ad. We do not need passwords, verification codes, authentication tokens, or full card numbers.
Progress and account linking
Check which Google or Apple account holds your progress. Guest progress may be unrecoverable after uninstalling or resetting a device. Contact us before repeatedly resetting your save. We will explain recovery options after verifying ownership.
Deletion and privacy requests
See ‘Delete account & data’ below for instructions and scope. You do not need the game installed or a signed-in session to contact us. If further ownership information is needed, we will explain by email.